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Case studies We work for blue chip technology and services clients in Europe and the US, including EDS, Capgemini, Microsoft, Adobe and Siemens. > Positioning: improving awareness and consideration > Attracting: building an integrated approach > Winning: effective support to key bids > Monetising: profit-focused transformation A global technology business turned part of its internal shared services organisation into a successful, externally-focused BPO company. Despite excellent sales performance and high levels of customer satisfaction, the company knew it needed to move to a new operating model if it was to achieve its aim of doubling the business within two years. Vector worked with senior management right across the business worldwide to design, develop and implement a new global operating model. Now live across sales, solution & transition, delivery, client management and the core service line, as well as technology, the new approach is strengthening customer focus, and bringing greater efficiency and consistency into core and enabling processes. It will also speed time to profit, thus enabling faster monetisation of each new project. > Maintaining: building and managing successful relationships | |